Ester has worked on a UI/UX design for practice portals for a healthcare platform that deals with healthcare data research, provides integrated data management services and software tools that help monitor customized research projects.

Following a shift in the healthcare sphere towards a value-based payment scheme, the American government created a system that determines a payment adjustment for clinicians based on the quality of the services they provide. The quality is defined through the Merit-Based Incentive Payment System which iscomprised of four main categories: Quality, Improvement Activities, Advancing Care Information, and Cost. These categories include specific reporting requirements and an electronic health record tool that can help clinicians and practice staff members to collect and submit information for the authorities to process.

To make the process of acquiring, collecting, and submitting data easier clinicians are welcome to use practice portals. Practice portals are special tools created for practice managers that incorporate various features that improve the practice performance and ensure that the MIPS requirements are met. The practice portals help practice managers to administer scheduled visits and patient accounts, receive and process payment for the rendered services, create reports for governmental agencies, and take the steps necessary to improve the MIPS score.

The main goal of the project was to redesign the already existing practice portals to make the user experience more accessible and add tools that could help users get through complex information and data.

The challenge was to make the portal user-friendly without sacrificing its functionality and complexity.

Primarily, the Ester team started working on defining the issues with the existing practice portal interfaces and establishing the key elements of a transparent and intuitive user experience. The main function of the practice portal is to collect and work with various data and statistics. A practice manager can use the portal to assess the practice performance via numerous dashboards and data visualization and take necessary steps to improve the productivity and efficiency of the work. Additionally, a practice manager can create a new practice or join the existing one, specify the billing information, register new providers using different templates and forms, manage data on the patients, collect and edit details for each clinician, view the MIPS score update and work with the accounting records. We made sure that all that information is digestible and carefully structured so that the practice managers can work quickly and more efficiently.

After settling on an overall arrangement of the medical data, we had to break it down into well-defined thematic blocks. This was achieved through carefully segmenting the data and leaving out unnecessary information. Such measures would ensure that the data could be easily updated, exchanged, and transmitted, which is a crucial feature for a practice portal. We created a set of clickable prototypes that made it possible for the client to check the operability and convenience of the developed solutions and see how the features play out in the final product. On top of that, we also modified and added a few tools that can aid practice managers in their everyday work: they can view the dashboard that shows practice details, print various reports on patients, see the timelines of changes made to the portal, manage practice data on each patient and check the performance scores.

The work on creating a portal with a concise and cohesive design wouldn’t be complete without data visualization.

Getting through a multitude of parameters, features, tools, and scores is challenging, especially if they are presented in a dry and unreadable manner. To bring the whole structure to life, we decide to add a few visual elements and make the user experience more compelling and engaging. Statistical information is presented via colorful graphics, diagrams, and flowcharts. Key numbers are enlarged, and further details can be accessed by simply clicking on them. MIPS performance scores and participation parameters are also presented as diagrams and graphics, showing the progress for each category via different colors which ensures an intuitive and transparent user experience.

To further the concept of visualization and to support the unique design of the portal, the Ester team created a set of visually distinct symbols and a few custom illustrations that make the user experience more enjoyable and gratifying.

The redesigned practice portal serves two important purposes: it makes the job of a practice manager easier and more efficient and ensures that clinicians’ MIPS scores are monitored and easily controlled.

The Ester team created a customizable platform that can be used for various medical organizations and support different functions: from data export to report generation and submission. Our team managed to develop a user-friendly and accessible solution that retains its functionality and complex tools, increasing the overall effectiveness and performance score of the medical organization.

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